Five symmetrical plans, 500 Mbps to 10 Gbps, on a standard 36-month term, with your choice of Standard or Platinum service level. If you need several sites, a data centre or a network designed around what you run, that is enterprise.
Type the address. On net: connected in 10 business days, $0 setup on a 36-month plan. Near net: 30 to 60 days, with the lead-in quoted. Off net: quoted build.
Pricing is confirmed in your written quote. Critical Information Summary applies.
Pricing is confirmed in your written quote. Critical Information Summary applies.
Pricing is confirmed in your written quote. Critical Information Summary applies.
Pricing is confirmed in your written quote. Critical Information Summary applies.
Pricing is confirmed in your written quote. Critical Information Summary applies.
Dedicated internet to 25 Gbps, Ethernet to 100 Gbps, wavelength to 400 Gbps, dark fibre, cloud connect, security and managed services, designed by our team around your sites.
Designed and priced to the requirement.
| Feature | Fibre 500 | Fibre 1000 | Fibre 2000 | Fibre 5000 | Fibre 10000 |
|---|---|---|---|---|---|
| Download and upload | 500 / 500 Mbps | 1000 / 1000 Mbps | 2000 / 2000 Mbps | 5 / 5 Gbps | 10 / 10 Gbps |
| Monthly price, ex GST | $349 | $499 | $749 | $1,199 | $1,999 |
| Term12 and 24 months with a build fee. | 36 months | 36 months | 36 months | 36 months | 36 months |
| Setup, on net | $0 | $0 | $0 | $0 | $0 |
| Connected, on netNear net 30 to 60 days; off net a quoted build. | 10 business days | 10 business days | 10 business days | 10 business days | 10 business days |
| Static IPv4 | /30 range | /30 range | /30 range | /30 range | /30 range |
| Fault response, 24/7 | 30 minutes | 30 minutes | 30 minutes | 30 minutes | 30 minutes |
| Service levelStandard included; Platinum priced in the quote. | Standard or Platinum | Standard or Platinum | Standard or Platinum | Standard or Platinum | Standard or Platinum |
| Restoration target | 8 hr Standard, 4 hr Platinum | 8 hr Standard, 4 hr Platinum | 8 hr Standard, 4 hr Platinum | 8 hr Standard, 4 hr Platinum | 8 hr Standard, 4 hr Platinum |
| Uptime SLA | 99.95% | 99.95% | 99.95% | 99.95% | 99.95% |
| Service credits | |||||
| Portal and API | |||||
| Named contact |
The figures that go into your agreement, and what you get back when we miss them.
| Service level | Standard | Platinum |
|---|---|---|
| Available on | Every Business Fibre plan, included | Any plan, priced in the quote; included on enterprise services |
| Availability target, monthly | 99.95% | 99.95% |
| Fault response, any hour | 30 minutes, 24/7 | 30 minutes, 24/7 |
| Restoration target (service down) | 8 hours | 4 hours |
| Planned maintenance notice | 5 business days | 10 business days |
| Reporting | Monthly, by email | Monthly, with a named contact |
| If, in a month | Credit on that service |
|---|---|
| Availability falls below 99.95% | 10% of the monthly charge |
| Availability falls below 99.5% | 25% |
| Availability falls below 99.0% | 50% |
| Restoration runs past the target | A further 5% for each started hour, up to 50% |
| Fault response later than 30 minutes | 5% |
| Maximum in any month | 100% of the monthly charge for the affected service |
Scoped and priced in the quote. Nothing is added by default.
A 4-hour restoration target, 10 business days of maintenance notice and a named contact, on any plan.
Every plan includes static IPv4 from our own allocation. A /29, /28 or larger, and IPv6 ranges, for hosted systems and VPN concentrators. Bringing your own range depends on the allocation and is scoped at quote.
The standard handover is a demarcation device for your own router. Add a business-grade router we design, own, monitor and maintain. You get a port and a report.
A second service for failover where the building allows a diverse entry.
BGP sessions and announcing your own address space, scoped at quote.
Cybersecurity, cloud and hosting, managed Wi-Fi, voice and site infrastructure, by the same team, on the same account.
Your name, company and the address. We reply within one business day.