Legal
Critical Information Summary
A plain summary of each residential plan: what it is, what it costs, and where to get help. Read it before you sign up.
Business services
Business Fibre plans and enterprise services are supplied under a business service agreement with its own summary, provided with your written quote.
Fibre 500: 500/50 Mbps fibre internet
Information about the service
| Item | Detail |
|---|---|
| Service description | A fixed-line fibre-to-the-premises internet service delivered over fibre installed in your building, with a plan speed of 500 Mbps download and 50 Mbps upload. |
| Availability | Available only in buildings connected to the network. Check the address at hypernet.com.au/coverage. Service is subject to a successful setup appointment. |
| Minimum term | None. Month to month from the day of connection. |
| Equipment | A Wi-Fi 6 router is supplied and installed. It remains the property of Hypernet and is returned if the service is cancelled; a return label or collection is arranged at no charge. You may use your own router. |
| Setup | Professional setup by a technician at a booked appointment is included. Setup requires a person aged 18 or over to be present. |
| Not included | Telephone, television, mobile and security services are not offered. Cabling beyond the termination point in your apartment is not included. |
Information about pricing
| Item | Detail |
|---|---|
| Monthly charge | $40.00 per month, including GST. The price is flat and ongoing: no introductory rate and no step-up. |
| Minimum total cost | $40.00, being one month of service. |
| Setup fee | $0. |
| Early termination fee | $0. Cancel from your account at any time; the service ends at the close of the billing period. |
| Billing | Monthly in advance by card or direct debit, invoiced by email. The first invoice is pro rata from the connection date. |
| Other charges | Static IP address add-on $10.00 per month, if selected. Replacement of damaged or unreturned equipment up to $149.00. Missed appointment fee $0. |
Other information
| Item | Detail |
|---|---|
| Typical evening speed | 490 Mbps download, measured on the Hypernet network between 7pm and 11pm. Fibre to the apartment is not shared with the street, so the typical evening speed sits within a few per cent of the plan speed. Actual speeds in your home depend on your devices, Wi-Fi conditions and the sites you visit. Test yours at hypernet.com.au/speed-test. |
| Data | No data caps. A fair use policy applies to protect the network from use that is not consistent with residential service. |
| Customer service | hypernet.com.au/support, support@hypernet.com.au, chat from your account 8am to 8pm Sydney time seven days, or 1300 497 376. |
| Complaints | complaints@hypernet.com.au. Acknowledged within two business days; we aim to resolve within ten. Our complaint handling process is published at hypernet.com.au/support. |
| Telecommunications Industry Ombudsman | If you are not satisfied with how we handle your complaint you may contact the TIO: tio.com.au or 1800 062 058. |
| Summary date | This summary is current at 20 October 2026 and is a summary only. The full terms of supply apply. |
Fibre 1000: 1000/100 Mbps fibre internet
Information about the service
| Item | Detail |
|---|---|
| Service description | A fixed-line fibre-to-the-premises internet service delivered over fibre installed in your building, with a plan speed of 1000 Mbps download and 100 Mbps upload. |
| Availability | Available only in buildings connected to the network. Check the address at hypernet.com.au/coverage. Service is subject to a successful setup appointment. |
| Minimum term | None. Month to month from the day of connection. |
| Equipment | A Wi-Fi 6 router is supplied and installed. It remains the property of Hypernet and is returned if the service is cancelled; a return label or collection is arranged at no charge. You may use your own router. |
| Setup | Professional setup by a technician at a booked appointment is included. Setup requires a person aged 18 or over to be present. |
| Not included | Telephone, television, mobile and security services are not offered. Cabling beyond the termination point in your apartment is not included. |
Information about pricing
| Item | Detail |
|---|---|
| Monthly charge | $70.00 per month, including GST. The price is flat and ongoing: no introductory rate and no step-up. |
| Minimum total cost | $70.00, being one month of service. |
| Setup fee | $0. |
| Early termination fee | $0. Cancel from your account at any time; the service ends at the close of the billing period. |
| Billing | Monthly in advance by card or direct debit, invoiced by email. The first invoice is pro rata from the connection date. |
| Other charges | Static IP address add-on $10.00 per month, if selected. Replacement of damaged or unreturned equipment up to $149.00. Missed appointment fee $0. |
Other information
| Item | Detail |
|---|---|
| Typical evening speed | 980 Mbps download, measured on the Hypernet network between 7pm and 11pm. Fibre to the apartment is not shared with the street, so the typical evening speed sits within a few per cent of the plan speed. Actual speeds in your home depend on your devices, Wi-Fi conditions and the sites you visit. Test yours at hypernet.com.au/speed-test. |
| Data | No data caps. A fair use policy applies to protect the network from use that is not consistent with residential service. |
| Customer service | hypernet.com.au/support, support@hypernet.com.au, chat from your account 8am to 8pm Sydney time seven days, or 1300 497 376. |
| Complaints | complaints@hypernet.com.au. Acknowledged within two business days; we aim to resolve within ten. Our complaint handling process is published at hypernet.com.au/support. |
| Telecommunications Industry Ombudsman | If you are not satisfied with how we handle your complaint you may contact the TIO: tio.com.au or 1800 062 058. |
| Summary date | This summary is current at 20 October 2026 and is a summary only. The full terms of supply apply. |
Fibre 2000: 2000/200 Mbps fibre internet
Information about the service
| Item | Detail |
|---|---|
| Service description | A fixed-line fibre-to-the-premises internet service delivered over fibre installed in your building, with a plan speed of 2000 Mbps download and 200 Mbps upload. |
| Availability | Available only in buildings connected to the network. Check the address at hypernet.com.au/coverage. Service is subject to a successful setup appointment. |
| Minimum term | None. Month to month from the day of connection. |
| Equipment | A Wi-Fi 6 router is supplied and installed. It remains the property of Hypernet and is returned if the service is cancelled; a return label or collection is arranged at no charge. You may use your own router. |
| Setup | Professional setup by a technician at a booked appointment is included. Setup requires a person aged 18 or over to be present. |
| Not included | Telephone, television, mobile and security services are not offered. Cabling beyond the termination point in your apartment is not included. |
Information about pricing
| Item | Detail |
|---|---|
| Monthly charge | $100.00 per month, including GST. The price is flat and ongoing: no introductory rate and no step-up. |
| Minimum total cost | $100.00, being one month of service. |
| Setup fee | $0. |
| Early termination fee | $0. Cancel from your account at any time; the service ends at the close of the billing period. |
| Billing | Monthly in advance by card or direct debit, invoiced by email. The first invoice is pro rata from the connection date. |
| Other charges | Static IP address add-on $10.00 per month, if selected. Replacement of damaged or unreturned equipment up to $149.00. Missed appointment fee $0. |
Other information
| Item | Detail |
|---|---|
| Typical evening speed | Being measured on the Hypernet network between 7pm and 11pm, and published here once measured. Fibre to the apartment is not shared with the street, so the typical evening speed sits within a few per cent of the plan speed. Actual speeds in your home depend on your devices, Wi-Fi conditions and the sites you visit. Test yours at hypernet.com.au/speed-test. |
| Data | No data caps. A fair use policy applies to protect the network from use that is not consistent with residential service. |
| Customer service | hypernet.com.au/support, support@hypernet.com.au, chat from your account 8am to 8pm Sydney time seven days, or 1300 497 376. |
| Complaints | complaints@hypernet.com.au. Acknowledged within two business days; we aim to resolve within ten. Our complaint handling process is published at hypernet.com.au/support. |
| Telecommunications Industry Ombudsman | If you are not satisfied with how we handle your complaint you may contact the TIO: tio.com.au or 1800 062 058. |
| Summary date | This summary is current at 20 October 2026 and is a summary only. The full terms of supply apply. |