Question 1

Is there a setup fee?

Accepted Answer

No. Professional setup is included on every plan. A technician installs the router, connects your devices and checks the speed before they leave.

Question 2

Can I leave or change plans?

Accepted Answer

Yes, any time. There is no lock-in contract and no exit fee. Plan changes take effect from your next billing cycle.

Question 3

What speed will I get in the evening?

Accepted Answer

Typical evening speeds for each plan are published in the Critical Information Summary and shown on the plan card once measured. Fibre to the apartment is not shared the way a street cabinet is, so evening slowdowns are rare.

Question 4

Which plan should I pick?

Accepted Answer

Fibre 500 covers streaming, study and working from home for most households. Pick Fibre 1000 if several people game, stream in 4K or move large files at the same time, or if you want the 100 Mbps upload. Fibre 2000 is for large households and anyone who uploads a lot, with 200 Mbps up. You can change later from your account, with no fee.

Question 5

What router do I get, and do I keep it?

Accepted Answer

A Wi-Fi 6 router is included and installed for you. It stays with the service; if you leave, we arrange collection or a return label. You can also use your own router behind it.

Question 6

How am I billed?

Accepted Answer

Monthly in advance by card or direct debit, with the invoice emailed to you. The first bill is pro rata from the day you are connected. No setup fee, no exit fee.

Feature	Fibre 500	Fibre 1000	Fibre 2000
Download speed	500 Mbps	1000 Mbps	2000 Mbps
Upload speed	50 Mbps	100 Mbps	200 Mbps
Price per monthIncludes GST. Flat, ongoing. No intro rate.	$40	$70	$100
Contract	No lock-in	No lock-in	No lock-in
Setup fee	$0	$0	$0
Professional setup, every device checked
Wi-Fi 6 router included
Data allowanceA fair use policy applies.	No data caps	No data caps	No data caps
Static IP addressOptional add-on, $10 a month.	Optional	Optional	Optional
Support by chat and email
Typical evening speedMeasured 7pm to 11pm on the network and published in the Critical Information Summary.	490 Mbps	980 Mbps	Being measured

Action	The old copper	Hypernet fibre
Fastest plan on the old copper in most of our buildings	nbn 50 (50/20 Mbps)	Fibre 500 (500/50 Mbps)
Typical price	About $90 a month	$40 a month
After the intro period	Steps up, often by $20 a month	Stays $40
Download speed for the money	50 Mbps	500 Mbps, ten times
Setup	Self-install kit, or a fee	A technician, free
Contract	Month to month on most plans	Month to month

Plans for your building

What you get on each plan

What the old copper gets you, and what fibre does

What every plan comes with

Questions, answered.

See if your building is live.