Wi-Fi and the router
Placement, naming your network, bridge mode, mesh systems, and what the lights mean.
Ask about thisSupport
How can we help?
Answers by chat and email, from people who know your building. Chat and email, 8am to 8pm Sydney time, seven days.
Checking network statusRhodes, Parramatta, Pyrmont, Wolli CreekNetwork status
Billing and your account
Invoices, payment methods, pro rata on the first bill, and changing your details.
Ask about thisChanging or moving
Switching between Fibre 500 and 1000, moving within a connected building, or leaving.
Ask about thisFaults and outages
What to check first, how to report a fault, and how we keep you posted until it is fixed.
Ask about thisSetup and appointments
Booking, changing or preparing for the technician visit.
How setup worksBusiness support
Logging a priority fault, your SLA, static IPs and monthly reports.
Email business supportContact
Talk to us
Every channel is a written one, so there is always a record of what was said and agreed.
Email
support@hypernet.com.au for help, business@hypernet.com.au for business accounts.
1300 HYPERNET
1300 497 376, for people who need to talk. Everything agreed on a call is confirmed to you by email.
Complaints and the TIO
If something has gone wrong, email complaints@hypernet.com.au. We acknowledge within two business days and aim to resolve within ten. If we cannot resolve it, you can contact the Telecommunications Industry Ombudsman at tio.com.au.
Questions
Most asked
No. Professional setup is included on every plan. A technician installs the router, connects your devices and checks the speed before they leave.
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Check whether your building is live.
Real fibre, flat price, free setup.