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Worked example · Depot on an industrial estate

A depot in Smeaton Grange that needs a lead-in built

What happens when fibre is in the estate but not yet in the street: a survey, a quoted build with a timeline, then the service.

A worked example, not a customer story
This page describes how an engagement like this one runs and the figures to expect. It names no customer because none has been asked to be named yet. Case studies with real names will be published as customers agree to them.

The situation

A warehouse with an office, dispatching vehicles from a cloud job system each morning, cameras over the yard, VoIP at every desk, and a cloud ERP that the office and the scanners both depend on.

Fixed wireless with a 4G fallback is common in this position. It drops in heavy rain, the fallback carries the phones but not the cameras, and the dispatch board freezes when it matters most.

What we check first

A site survey in the first week: the route from the estate road, the conduit path, the comms room, power and a rack. The survey report says plainly whether a lead-in can be built, how long it is and what it costs. If it cannot be built for a sensible price, the report says that instead.

What the quote says

Business Fibre 2000, static IPv4 for the camera recorder and the VPN, the lead-in build itemised with its own cost and a timeline in business days, and the SLA schedule. A secondary link on a diverse path is priced as an option for later.

How the build and activation go

The lead-in is built to the timeline, with an update at each step. Cutover is scheduled for a quiet day, usually a weekend, so the next dispatch runs on fibre.

What to expect after

Dispatch, cameras, phones and ERP on one symmetrical link, monitored from Sydney, with a 30-minute Priority 1 response and a 4-hour restoration target. Weather goes back to being a weather event.

At a glance
ItemDetail
SiteWarehouse and office on an industrial estate, Smeaton Grange
SituationNear net: fibre in the estate road, not in the street
ServiceBusiness Fibre 2000, static IPv4, secondary link option
Lead timeSurvey in week 1; lead-in build quoted in business days; activation on completion
Term and priceQuoted site by site; the lead-in build is itemised separately
Services in this example
  • Business Fibre 2000
  • Static IPv4 for cameras and VPN
  • Secondary link option
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