The situation
Forty people on one floor of an office building in the Sydney CBD: cloud accounting, hosted documents, VoIP handsets, and a full backup to a data centre every night. The building is on net: our fibre and a termination are already in it.
The usual complaint in this position is an "up to" service shared through a street cabinet: uploads that push the nightly backup into the morning, calls that drop in the afternoon, and faults logged by phone with no record of who said what.
What we check first
The address check confirms the riser fibre and the floor. An engineer then asks, by email, what the office runs: hosted systems, phones, the backup window, remote access. That decides whether a /29 of static IPv4 and a managed router with a handover port suit the IT partner, or whether they want their own equipment on the port. That exchange takes a day.
What the quote says
Business Fibre 1000 (1000/1000 Mbps), the static block, the router, the 36-month term, the activation date, and the SLA schedule attached: 99.95% availability target, 30-minute Priority 1 response, 8-hour restoration target, service credits. Nothing is ordered until the quote is accepted.
How activation goes
A technician terminates the fibre in the comms cupboard on the floor and installs the pre-configured router. Cutover is scheduled outside hours if the office prefers, with the IT partner copied on each step. On net this is 10 business days from the signed order, and the date is confirmed before the order is placed.
What to expect after
Symmetrical 1000 Mbps measured at the handover port and reported monthly. A backup that took most of the night on a 40 Mbps upload finishes in a fraction of the time. Any fault is logged with a priority and worked around the clock under the SLA, and credits apply to the next invoice without being asked for.